Quality

CIR

http://de.m.wikipedia.org/wiki/Critical_Incident_Reporting_System

EDUQUA

http://www.eduqua.ch/

EFQM

http://www.efqm.org/

http://en.wikipedia.org/wiki/EFQM_Excellence_Model

ITIL - Change Management

https://blog.itil.org/

https://de.wikipedia.org/wiki/Change_Management_(ITIL)

ITSM - IT Service Management

https://de.wikipedia.org/wiki/IT-Service-Management

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